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The investigation
of virus-related computer incidents (VCI)

Doctor Web offers paid services related to the investigation of virus-related computer incidents.

Investigation | Scope of the investigation | Questions and answers | Report | Request an investigation

Investigation services

  • Initial incident assessment, the scope of the investigation and the measures required to remedy the consequences of the incident.
  • An examination of computer and other related items (hard disks, and text, audio, photo, and video materials) that are presumably related to the VCI.
  • Unique! A psychological evaluation of individuals (company personnel) to identify 1) possible accomplices involved in / assisting with / covering up or supporting illegal activities against customers (a comprehensive risk assessment) and 2) instances of inaction or dereliction of duty.
  • Recommendations on the deployment of an anti-virus solution that would prevent VCIs or keep them to a minimum in the future.

All the procedures are carried out in compliance with legislation of the respective country.

The advantages of a Doctor Web investigation

  • Over 20 years of experience researching malware.
  • Knowledge of current virus threats, their continuous monitoring and analysis, and unique detection methods and technologies.
  • Efficient neutralisation of new threats, continuous improvement of technologies that neutralise new unknown malware, and uncovering and thwarting criminal schemes.
  • Highly qualified personnel.
  • In-house, global virus-monitoring service.
  • In-house anti-virus laboratory.
  • Unique! A unique investigation of customer personnel.
  • Special equipment allows information to be retrieved in accordance with procedures that guarantee its complete retrieval and provide irrefutable evidence in court.
  • Does your anti-virus consider a file to be "clean", but you have your doubts?
  • Have you detected a suspicious unknown application but are not sure whether it is malicious?
  • Does your company's network contain important documents or confidential information that cybercriminals could get hold of by carrying out a targeted attack?
  • Can’t put your business on hold to wait for your anti-virus to receive a needed signature?

Use Dr.Web vxCube Intelligent and interactive cloud-based analyses of suspicious objects

  • Analysis and verdict — in just 1 minute
  • A custom Dr.Web CureIt! build in real time
  • The option to order a "manual" analysis by a Dr.Web virus analyst for difficult cases

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